Frequently Asked Questions

Kora Strand is a luxury hair house offering a curated range of wigs, extensions, ponytails, and professional tools. Our focus is on material quality, refined construction, and longevity.

We specialise in premium, glueless wigs and high-quality hair extensions made from 100% human hair, designed for repeat wear and long-term use.

All Kora Strand products are made from 100% human hair, selected for strength, consistency, and natural movement.

Yes. The hair is cuticle-aligned to reduce tangling and maintain softness and durability over time.

Our hair is minimally processed where required to ensure consistency across colour and texture. Any processing is carried out conservatively, with longevity and performance as the priority.

Light shedding during initial handling or styling can occur and is normal. With proper care and installation, shedding and tangling are minimal.

Our hair is sourced from established regions with long-standing expertise in human hair collection and processing. Each region is selected based on suitability for specific textures and characteristics.

Yes. Ethical sourcing and responsible handling are central to our standards.

Yes. All Kora Strand wigs are glueless and designed for ease of wear without adhesive.

We offer transparent lace and HD lace. Both are selected for a natural finish and comfort, with HD lace providing a finer, more seamless appearance.

Multiple lace sizes are available to suit different styling preferences and coverage needs. Lace size is reflected in the product specification and pricing.

Yes. Wigs are pre-plucked for a natural hairline while allowing for individual refinement if desired.

Yes. The hair can be cut, heat-styled, and professionally coloured. Any chemical processing should be carried out by an experienced professional.

Our extension range includes:

• Clip-in extensions
• Hair bundles
• Closures
• Frontals

Each is designed to integrate seamlessly with natural hair or wigs.

Yes. With correct care, Kora Strand extensions can be reused for years. Longevity is one of the advantages of using 100% human hair.

Yes. Heat styling is suitable when used with moderation and a heat protectant.

Yes. All ponytails are made from 100% human hair and can be styled and maintained in the same way as our extensions.

Use a sulphate-free shampoo and conditioner. Wash gently in a downward motion using lukewarm water.

Wash only when necessary. Over-washing can reduce longevity. Frequency will depend on wear and product use.

Hair should be stored in a cool, dry place, ideally in its original packaging or a protective silk or satin bag.

We accept major debit and credit cards, along with selected payment options available at checkout.

Once an order has entered processing, amendments or cancellations may not be possible. Please contact us as soon as possible if you require assistance.

Yes. International shipping is available.

Yes. Tracking details are provided once your order has been dispatched.

Customs duties and taxes may apply depending on your location and are the responsibility of the customer.

Eligible items may be returned within the stated return window, provided they are unused, unaltered, and in original condition.

No. For hygiene reasons, items that have been opened, worn, installed, or altered cannot be returned.

Only wigs that meet our return eligibility criteria may be returned. Customised or used wigs are not eligible.

Refunds are processed after inspection and approval. Processing times vary by payment provider.

Due to hygiene standards, any item that has been opened, worn, installed, cut, or altered cannot be resold and is therefore non-returnable.

Yes. All returned items are inspected to ensure they meet eligibility requirements.

You can contact us via the form on our website. We aim to respond promptly and clearly.